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Booking Terms and Conditionsheaventree2019-07-31T15:35:56+01:00
By purchasing tickets for Elf Town Galway, you acknowledge that you have read and agreed to be bound by these terms and conditions:
- Buggies / prams must be left in the pram park provided. Prams allowed only in exceptional circumstances, (we will ensure that there is adequate seating in all areas for parents with babies and baby changing facilities are provided also.
- Once a ticket has been purchased, the booking is non-refundable.
- Name and time/date changes (depending on availability) can be made to each ticket – this will incur an admin fee of €7.00 per booking.
- No alcohol whatsoever can be brought in from outside.
- Children up to under 13 months (Baby), from 13 months to 12 years (Child), from 12 years, Adults Or Carers (Adult)
- We will not accept any responsibility for loss or damage to personal belongings while you are visiting Elf Town Galway.
- Parents must supervise their children at all times and we will not be responsible for any injury/s sustained while at Elf Town Galway.
- All prices are quoted in euro & tickets must be used on the date and time purchased for.
- Tickets are not transferable or to be used for resale without our permission.
- Tickets are not allowed to be used for competitions without consent from the organizers.
- Children under the age of 16 must be accompanied by an adult.
- We reserve the right to refuse entry.
- All persons entering Elf Town Galway must pay for admission.
- Tickets must be retained at all times and submitted for inspection if required by an employee.
- No smoking whatsoever, anywhere in Elf Town Galway.
- Photographs may be taken anywhere in Elf Town Galway, although professional photos are available, they will be at an additional cost of €10.00 each or 2 for €15.00.
- Pets or animals of any kind are prohibited; with the exception of service animals.
- Only food and beverages purchased from Elf Town Galway may be consumed here.
- Santas Secret message is a complimentary add on that Elf Town provides, while we will endeavor to have this secret read out, we can not guarantee this every time.
- Elf Town gift vouchers must be used in one transaction and must be used in full as no refunds/change can be given. Vouchers expire on 24/12/2019.
- Elf Town reserves the right to change, modify or cancel events. In this situation, a refund or a new booking will be offered.