F.A.Q.

HomeF.A.Q.
F.A.Q. 2018-08-10T11:42:36+00:00

Yes, Elf Town is run by the same organisers as 2017 and 2016. This year the only difference is we are Bigger and Better with lots of new additions and characters – while keeping the best of previous years.

You should allow up to 100 mins to get through the experience including your visit to Santa. On very busy times this may run a little longer but we will endeavour to have your wait time to see Santa as short as possible.

Elf Town is located in the Galway race course in Ballybrit, about 6 km outside Galway city. We are very easy accessed from the Limerick, Dublin and Sligo/Mayo road.  You can find detailed directions here.

There is ample parking at Elf Town at NO extra cost.

There will be storage for prams at the entrance of Elf Town, we would ask that prams be left here on your arrival. Because Elf Town is on 4 levels it will be difficult to get around with prams. There will be plenty of seats in the different sections of elf town if you need to rest or sit down with your baby.

However, if you feel you have to bring a pram this is allowed.

Yes, each floor of Elf town has toilets and changing facilities. Please ask staff members for assistance if you can not find these.

Unfortunately tickets are non refundable, if you book a ticket but realise in advance that you can not make it, if we are given enough notice we can change your time or day for you.

Yes, Santa’s Snack Bar in our Entertainment area where visitors can purchase candyfloss, popcorn, juice, tea, coffee and hot chocolate. There’s also our Christmas Cafe upstairs to sit in and relax after your visit to Santa and enjoy soup, chicken goujons, pizza and freshly made sandwiches.

Ticket & Accommodation packages are available with the following recommended accommodation:

The Clayton Hotel, Briarhill, Galway. 091721900

The Connacht Hotel, Dublin Road, Galway. 091381200

This year we have eliminated all queing so we ask everyone to arrive 5 to 10 minutes before their ticket times. Example if your ticket is for 9.30 a.m if you arrive at 9.20 or 9.25 you will get straight in.

Shows start on the hour and every 10 mins SHARP from the hour. Door opens every 10 mins.

If you arrive late for the show you have booked in for, we will get you into the next available show, however, our capacity per show is limited so if there is no room then you will have to wait until a show comes available that is not booked out. Please note that all of our Saturdays and Sundays for 2016 and 2017 were completely SOLD OUT so it is important that you arrive for your scheduled time.

As we have limited space per show, everyone that enters has a cover charge. Your baby will get to visit Santa and will also get a small gift from him.

Again, due to limited space per show, everyone that enters has a cover charge. You will receive a mulled wine and a minced pie during the journey. We do require an adult to accompany a child but we do not have a maximum amount of children you can bring in with you, so basically Mammy and Daddy do not need to accompany all of your children. The choice is yours for one adult or 2 to come to Elf Town.

You are more than welcome to take pictures in Elf Town, in fact, we encourage it. We do have a professional Photography service available @ €7.50 per photo. This is available at the end of Elf Town when you visit Santa, you can request a professional family photo that comes in an Elf Town frame.

You can find our ticket pricing structure here.

Please contact us on sales@elftowngalway.com for special discounted rates.

Adding extra people to your booking will depend on availability for that time slot. You will be able to access your booking using your unique code on the Elf Town website or but should you have any special group requirements please email sales@elftowngalway.com

Any assistance during the event please email info@elftowngalway.com for more specific details.

Both are welcome at Elf Town please speak to the car park attendants for directions and assistance to wheelchair accessible parking.

Yes, Elf Town is run by the same organisers as 2017 and 2016. This year the only difference is we are Bigger and Better with lots of new additions and characters – while keeping the best of previous years.

You should allow up to 100 mins to get through the experience including your visit to Santa. On very busy times this may run a little longer but we will endeavour to have your wait time to see Santa as short as possible.

Elf Town is located in the Galway race course in Ballybrit, about 6 km outside Galway city. We are very easy accessed from the Limerick, Dublin and Sligo/Mayo road.  You can find detailed directions here.

There is ample parking at Elf Town at NO extra cost.

There will be storage for prams at the entrance of Elf Town, we would ask that prams be left here on your arrival. Because Elf Town is on 4 levels it will be difficult to get around with prams. There will be plenty of seats in the different sections of elf town if you need to rest or sit down with your baby.

However, if you feel you have to bring a pram this is allowed.

Yes, each floor of Elf town has toilets and changing facilities. Please ask staff members for assistance if you can not find these.

Unfortunately tickets are non refundable, if you book a ticket but realise in advance that you can not make it, if we are given enough notice we can change your time or day for you.

Yes, Santa’s Snack Bar in our Entertainment area where visitors can purchase candyfloss, popcorn, juice, tea, coffee and hot chocolate. There’s also our Christmas Cafe upstairs to sit in and relax after your visit to Santa and enjoy soup, chicken goujons, pizza and freshly made sandwiches.

Ticket & Accommodation packages are available with the following recommended accommodation:

The Clayton Hotel, Briarhill, Galway. 091721900

The Connacht Hotel, Dublin Road, Galway. 091381200

This year we have eliminated all queing so we ask everyone to arrive 5 to 10 minutes before their ticket times. Example if your ticket is for 9.30 a.m if you arrive at 9.20 or 9.25 you will get straight in.

Shows start on the hour and every 10 mins SHARP from the hour. Door opens every 10 mins.

If you arrive late for the show you have booked in for, we will get you into the next available show, however, our capacity per show is limited so if there is no room then you will have to wait until a show comes available that is not booked out. Please note that all of our Saturdays and Sundays for 2016 and 2017 were completely SOLD OUT so it is important that you arrive for your scheduled time.

As we have limited space per show, everyone that enters has a cover charge. Your baby will get to visit Santa and will also get a small gift from him.

Again, due to limited space per show, everyone that enters has a cover charge. You will receive a mulled wine and a minced pie during the journey. We do require an adult to accompany a child but we do not have a maximum amount of children you can bring in with you, so basically Mammy and Daddy do not need to accompany all of your children. The choice is yours for one adult or 2 to come to Elf Town.

You are more than welcome to take pictures in Elf Town, in fact, we encourage it. We do have a professional Photography service available @ €7.50 per photo. This is available at the end of Elf Town when you visit Santa, you can request a professional family photo that comes in an Elf Town frame.

You can find our ticket pricing structure here.

Please contact us on sales@elftowngalway.com for special discounted rates.

Adding extra people to your booking will depend on availability for that time slot. You will be able to access your booking using your unique code on the Elf Town website or but should you have any special group requirements please email sales@elftowngalway.com

Any assistance during the event please email info@elftowngalway.com for more specific details.

Both are welcome at Elf Town please speak to the car park attendants for directions and assistance to wheelchair accessible parking.

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Opens November 24th!